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Shipping Terms

Shipping Terms Delivery Over View | Pro. Audio Cables

Shipping Terms Delivery Over View  | Pro. Audio Cables

Shipping & Delivery Over View

All of our cables are hand made to the your specification and tested before they are dispatched, this means that your order may take 2 or 3 days to pass though the work shop. We endever to get your order out in one to two days if posiable.

Shipping & Delivery Over View

All of our cables are hand made to the your specification and tested before they are dispatched, this means that your order may take 2 or 3 days to pass though the work shop. We endever to get your order out in one to two days when posiable.

Dispach

Order are dispached by Royal Mail First Class Signed, Secound Class is avaliable, larger iteams or heavey order will be despacted by a courier.

If you would like to delivery options, change your order or have any other inquiries please let us know.

Returns & Replacements

We are confident that you will love our products that if you are not totally SATISFIED with your purchase within 14 days from the dispatch date we will give you your money back in exchange for the goods. All unwanted items are required to be received back in ‘as new’ condition and are subject to a RESTOCKING fee of 20%. A fair return postage fee will also be applied to items being exchanged.

We do not accept returns on CUSTOM MADE items where a design has been specified or where items have been ordered in on request.

If within 1 year from the shipping date your cable is for some reason FAULTY and this is due to a manufacturing defect, not general wear and tear or damage, we will exchange or repair the goods. In most instances we will pay the postal costs for you by sending you a pre-paid postage packet, we cannot offer this on international deliveries.

Defective Returns

A defective product is one that does not work as it is intended and sold. Misuse and damage imposed by the user/customer is not a defective product. We will not be held accountable for misuse or damage.

Products defective through soldering faults will be accepted as long as the product has not been misused or damaged in any way, soldering flaws are obvious and so is damaged soldering due to abuse. The technical report of a return will determine if it is a soldering flaw or misuse. If your cable is for some reason faulty within 30 days from purchase we will exchange the goods or offer a refund. The cable will be subject to scrutiny from our technical team before a refund is given.

If the cable is defective then we will assume the postage costs for you, we will do this by sending you a pre-paid postage packet.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, PLEASE REFUSE DELIVERY. If you have already accepted delivery and then find shipping damage, please call procables.audio immediately on 0115 822 94 97.

If you receive damaged merchandise, please save all packaging material and paperwork – DO NOT THROW ANYTHING AWAY! Contact professionalaudiocables.co.uk HQ and we will take you through our returns process to get it sorted.

Refunds

When a purchase has been made, you the customer have a 14 day 'cooling off' period from the day they receive your goods, in which time you should notify designacable.com that you wish to cancel your contract and a FULL refund be given, including any original delivery charges.

If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be liable to you the customer. However, if there is a fault, the return delivery costs will be paid by Professional Audio Cables, the merchant.

Delivery Time (UK Mainland)

All our orders are shipped using UPS courier or Royal Mail First Class, depending on weight. Orders received are made in order of payment, and as long as all items are in stock order are shipped the same day if possible (goods despatched on Friday will be delivered Monday). For orders containing non-stock items please allow 3-5 working days.

All delivery costs are baseweight wait and size of the connectors and cable. Prices and timing of delivery outside mainland United Kingdom is dependent on your order. Please contact us if you are looking for shipment outside mainland United Kingdom, this includes Channel Islands, Scottish highlands, Northern Ireland and Republic of Ireland.

We will ship internationally where possible. If you would like your order delivered to a non EU country then please call us to discuss shipping options.

Royal Mail

Royal Mail First Class post will be used at our discretion. Although standard delivery times for Royal Mail are not given it is mostly 2-3 working days. However, Royal Mail does not consider parcels to be lost or late until 15 days after despatch.

We must be notified within 48 hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write unchecked when signing for your goods. For any other queries please do not hesitate to contact us via email and we will get back to you as soon as.

Courier

Please be aware that couriers can deliver as early as 8.30am and as late as 7:30pm. Someone must be at the place of delivery to accept goods and sign.

Please also check at point of delivery if the parcel is in good condition. If the parcel(s) are damaged please put arrived damaged in signature area. We must be notified within 48hours of any damaged goods or items missing from consignments. If it is not possible to check goods from within a parcel then please write unchecked when signing for your goods. If the courier is unable to deliver they will leave an attempted to deliver card and the consignment will be returned to local depot where you can either collect it yourself or they will attempt to deliver the next day.

Delivery Detail From Our Terms & Conditions

10. Delivery

10.1. The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

10.2. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for them.

10.3. Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place within 30 days of the date of the Confirmation Notice, unless there are exceptional circumstances.

10.4. We will not be liable for any delay in delivering the Goods, however caused.

10.5. The Goods may be provided in instalments.

10.6. For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavor to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

11. Risk and title

11.1. The Goods will be at your risk from the time of delivery.

11.2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.

12. Cancelling your Contract and returns

12.1. Cancelling before receiving a Confirmation Notice

12.1.1. You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us by notifying us of your decision to cancel.

12.1.2. You may notify us by sending us an email to contact@procables.audio or a letter to 17 Longacre, Woodthorpe, Nottingham, NG5 4JS quoting your name, address, the name or a description of the Goods and your order reference number.

12.2. Cancellation after receiving a Confirmation Notice 12.2.1. You may cancel this Contract at any time before the expiry of 14 calendar days after the day you received the Goods (the 'Cancellation Period') by notifying us of your decision to cancel

12.2.2. You may notify us of your decision to cancel by sending us by email to contact@procables.audio or by post to 17 Longacre, Woodthorpe, Nottingham, NG5 4JS

12.2.2.1. the fully completed cancellation form found on the Website, or

12.2.2.2. a statement of your name, address, the name or a description of the Goods and your order reference number.

Return of Goods

12.2.3. Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

12.2.4. You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when we will collect them. We may charge you for the cost of collecting the Goods and may deduct this from any sum owed by us to you.

12.2.5. You must return the Goods to us in the same condition in which you received them with the original packaging and the original invoice.

2.2.6. If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us.

12.3. Refunds on cancellation

12.3.1. So long as you are entitled to cancel and have complied with your obligations under clause 12.2, we will refund you the balance of the price you paid to us after deducting:

12.3.1.1. any reduction in the value of the Goods; and

12.3.1.2. any cost to us of collecting the Goods.

12.3.2. Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 12.3.1 within 14 days after the earlier of:

12.3.2.1. the day on which we receive the Goods back from you, or

12.3.2.2. the day on which you supply evidence to us that you have sent the Goods back to us.

12.3.3. If we have agreed to collect the Goods from you, we will refund you the sum in clause

12.3.1 within 14 days of our receipt of your cancellation notice.

12.4. Exception to the right to cancel

12.4.1. You will not have a right to cancel in the following situations:

12.4.1.1. The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)

12.4.1.2. The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us

12.4.1.3. The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days

12.4.1.4. The Contract is for the sale of land or financial services

12.4.1.5. The Contract is for rental of accommodation for residential purposes

12.4.1.6. The Contract is for construction or conversion of buildings

12.4.1.7. The Contract is for the sale of goods by public auction which bidders may attend in person

12.4.1.8. The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance

12.4.1.9. The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery

12.4.1.10. The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery

12.4.1.11. The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts

12.4.1.12. The Contract is for the supply of goods which have become mixed inseparably with other items after delivery

13. Delivery by instalments

13.1. The Goods may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund of

13.1.1. the balance of the price and any VAT you paid to us in respect of the outstanding part of your order

14. Complaints

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at contact@procables.audio or by post at 17 Longacre, Woodthorpe, Nottingham, NG5 4JS.